Privacy Policy

1. Introduction

RadyannaSuvar Pvt Ltd ("RadyannaSuvar," "we," "us," or "our"), a proprietorship firm registered in Chennai, Tamil Nadu, India, operates the website radyannaSuvar.shop and provides wall painting and wall design services across Chennai and surrounding areas. This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you visit our website, contact us via phone, email, or WhatsApp, or engage our professional services.

This policy is published in compliance with the Information Technology Act, 2000 (IT Act), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA) as applicable. By using our website or services, you consent to the practices described herein.

2. Information We Collect

2.1 Personal Information You Provide

When you contact us, request a quote, book a consultation, or engage our services, we may collect:

• Full name and salutation
• Mobile phone number and/or landline number
• Email address
• Residential or commercial property address (where services are to be performed)
• Property type (apartment, villa, independent house, office, commercial space)
• Project requirements and preferences (colours, textures, design styles, budget range)
• Photographs of walls or rooms shared by you for assessment
• Preferred dates and times for site visits or service delivery
• Payment details (UPI ID, bank account number for NEFT/RTGS, or payment confirmation references)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type, version, and language preferences
• Operating system and device type (desktop, mobile, tablet)
• Pages visited, time spent on each page, and navigation path
• Referring website URL or search engine query
• Date and time of each visit
• Screen resolution and viewport size

2.3 Information from Third Parties

We may receive information about you from third-party platforms if you interact with us through them, including Google Business Profile reviews, social media messages (Instagram, Facebook), or referral partners.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To understand your requirements, provide accurate quotations, schedule site visits, plan material procurement, and execute wall painting or wall design work at your property.
• Communication: To respond to your enquiries, send project updates, share colour previews or design mockups, confirm appointments, and notify you of project completion.
• Payment Processing: To generate invoices, track advance payments, process final settlements, and maintain financial records as required by Indian tax laws.
• Quality Assurance: To follow up after project completion, gather feedback, address any concerns, and honour our workmanship guarantee.
• Website Improvement: To analyse browsing patterns, optimise page performance, fix technical issues, and enhance user experience.
• Marketing (with consent): To send occasional updates about new services, seasonal offers, or maintenance tips — only if you have opted in.
• Legal Compliance: To comply with applicable Indian laws, respond to legal processes, and protect our rights and the safety of our team.

4. Legal Basis for Processing

Under the Digital Personal Data Protection Act, 2023, we process your personal data based on:

• Consent: You provide consent when you voluntarily share your information through our contact form, WhatsApp, phone call, or email.
• Contractual Necessity: Processing is necessary to fulfil our service agreement with you (e.g., scheduling, material ordering, invoicing).
• Legitimate Interest: We have a legitimate business interest in improving our services, preventing fraud, and maintaining security.
• Legal Obligation: We are required to maintain certain records under the Income Tax Act, GST laws, and other applicable regulations.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to any third party. We may share limited information in the following circumstances:

• Service Partners: With trusted paint suppliers or material vendors solely for colour matching or material procurement specific to your project. They receive only the minimum information necessary.
• Team Members: With our painters, designers, and project coordinators who need access to your property address and project details to deliver services.
• Payment Processors: With banks or UPI service providers to process your payments securely.
• Legal Authorities: When required by law, court order, or government authority under applicable Indian legislation.
• Professional Advisors: With our accountants, legal counsel, or auditors under strict confidentiality obligations.

All third parties with whom we share data are bound by confidentiality agreements and are prohibited from using your information for any purpose other than the specific task for which it was shared.

6. Data Storage and Security

Your personal information is stored on secure servers located in India. We implement the following security measures:

• SSL/TLS encryption for all website data transmission
• Password-protected access to customer databases
• Limited access — only authorised personnel can view customer data
• Regular backup of critical data
• Secure deletion of data that is no longer required
• Physical security of any paper records at our office premises

While we take all reasonable precautions, no method of electronic storage or internet transmission is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of any data breach affecting your personal information.

7. Data Retention

We retain your personal information for the following periods:

• Active Clients: For the duration of our service relationship plus 5 years thereafter (for warranty and legal purposes).
• Enquiries (not converted): For up to 12 months from the date of last contact, after which the data is deleted.
• Financial Records: For 8 years as required under Indian tax and accounting regulations.
• Website Analytics: Aggregated and anonymised data may be retained indefinitely for statistical purposes.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. For detailed information about the types of cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy.

9. Your Rights

Under applicable Indian data protection laws, you have the following rights:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to Withdraw Consent: You may withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.
• Right to Grievance Redressal: You may raise a complaint with our Grievance Officer or the Data Protection Board of India.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately, and we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, social media platforms, paint brand websites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are:

Name: Rady Rajesh M. Anna
Designation: Proprietor & Grievance Officer
Email: info@radyannaSuvar.shop
Phone: +91 78945 67890
Address: Adyar Sea Face, The Leela Palace Road, Sathyadev Ave, MRC Nagar, Chennai, Tamil Nadu 600028, India
Working Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

Grievances will be acknowledged within 24 hours and resolved within 30 days of receipt.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

RadyannaSuvar Pvt Ltd
Adyar Sea Face, The Leela Palace Road, Sathyadev Ave, MRC Nagar, Chennai, Tamil Nadu 600028, India
Email: info@radyannaSuvar.shop
Phone: +91 78945 67890
WhatsApp: +91 78945 67890